Returns

Returns & Refunds

Printerade is a made-to-order shop, so the return policy works a little differently than a big-box store — but if something is wrong with your order, it gets fixed. That part is not complicated.

Last updated July 19, 2026

Personalized items are final sale

Anything carrying your name, a custom logo, an aircraft tail number, a pet photo, a chosen color combination, or artwork you supplied is made specifically for you and cannot be returned, exchanged, or refunded for buyer's remorse, a change of mind, or a typo in what was submitted.

That covers nameplates, aircraft wheel chocks, badge holders, address plaques, superhero name signs, pet sculptures and charms, custom keychains, photo props, and anything designed in the Printerade customizer.

Please proofread your personalization before you check out. Names, spelling, tail numbers, capitalization — it gets printed exactly the way it was typed. If you catch a mistake, email within 2 hours of ordering and if the print has not started yet, we will fix it for free. Once it is on the printer, the material is already spent.

Non-personalized items

Stock items with no personalization — standard keychains, coin holders, desk flags, AirTag cases in a listed design — can be returned within 30 days of delivery if they are unused and in original condition.

Return shipping is the buyer's responsibility for a change-of-mind return, and the refund covers the item price, not the original shipping. Refunds go back to the original payment method within 5–10 business days of the item arriving back at the shop.

Defects and damage — always covered, always free

If your order shows up broken, cracked, warped, misprinted, missing a piece, spelled wrong on our end, or is simply the wrong item, that is on Printerade and it gets made right at no cost to you. This applies to personalized items too — final sale never means "stuck with a defect."

• Reach out within 30 days of delivery.
• Choose a free replacement or a full refund, whichever you prefer.
• No return shipping, no restocking fee, no hoops. Photos are usually all we need.
• Do not throw out the packaging until the claim is settled — if it was shipping damage, USPS may want to see it.

How to start a return or replacement

• Email PrinteradeSocial@gmail.com, or use the contact form.
• Include your order number — it is in your confirmation email and on your receipt.
• Tell us what is wrong, and attach photos if it is a defect or damage.
• Expect a reply within 24 hours on business days.

Please come to Printerade first before filing a chargeback or a dispute with your bank. Nearly everything gets solved in one email, and it is a whole lot faster than a dispute.

Cancellations

Orders can be cancelled for a full refund within 2 hours of purchase, as long as printing has not started. After that, the filament is committed and the piece is already in progress, so cancellations are not possible.

Orders placed on Etsy or Amazon

If you ordered through Etsy or Amazon rather than printerade.com, that marketplace's own return process applies — please open the request there so the platform can track it, and message us in the same place. We handle those the same way: defects replaced, personalized items final sale.